Before you contact us

Many common questions can be answered below before submitting a request.

If your bag won't stay inflated, has a small hole, or is leaking air, don't throw it away just yet! Many leaks can be repaired in just a few minutes.

Also, if you want to try something else and save the current bag too, we recommend getting a vinyl repair glue like shown here:

Vinyl Repair Glue

This works well even without a patch and on seams.

Here is a video to find holes and repair them:

How to Repair Video

Defective product?

Contact us within 90 days of your purchase date to receive your choice of a replacement or refund.

Received it as a gift but don't have access to the original order details?

We can still help!

Please provide a picture of the defect and any details you might know about the purchase, such as the approximate purchase date or the city it was shipped to. While we may not be able to process a full refund without the original order information, we'll do our best to ensure you're taken care of, including offering a replacement if eligible.

Purchased a 6-Month or 1-Year Extended Warranty from our website?

Simply provide the following through the contact form below:

  • Your original product order number.
  • Your extended warranty order number.
  • Your mailing address

Once we verify your information, we'll ship your replacement.

If you purchased your product through Amazon.com and wish to request a replacement or refund, please contact Amazon Customer Service directly, and they will resolve the issue immediately.

If it is after Amazon's 30-day return policy, simply contact us, and we will help resolve the issue under our 90-day return policy.

Note: This applies only to purchases made directly from Inflatable Dudes® on Amazon.com, not third-party sellers.

If you purchased your product through Walmart Marketplace and wish to request a replacement or refund, please contact Walmart Customer Service directly, and they will resolve the issue immediately.

If it is after Walmart's 30-day return policy, simply contact us, and we will help resolve the issue under our 90-day return policy.

Note: This applies only to purchases made directly from Inflatable Dudes® on Walmart Marketplace, not third-party sellers.

Still Need Help?

Having trouble with the form?

If you are experiencing problems with the form above, please feel free to contact us
for any issues at contact@theinflatabledudes.com

 

Customer Service Hours

Monday-Friday 9AM-6PM CT

Form Submission Disclaimer

By submitting this form, you acknowledge that your data will be collected. Such information may be used by Inflatable Dudes® to contact or identify you and is subject to our Privacy Policy. We collect this information to improve our services, identifying and communicating with you, and responding to your requests/inquiries.